Job Title: Technical Support Technician
Job Location: New Albany, Ohio
Pay Range: $20–$24/hour
Job Description:
About the Role: We are seeking a highly motivated Technical Support Technician I to join our data center operations team. In this role, you will be responsible for maintaining and supporting the hardware infrastructure behind cutting-edge cloud computing technologies. You will perform hands-on diagnostics, troubleshooting, and repair of server and network hardware in a high-availability environment.
Key Responsibilities: Install, replace, and test hardware components in laptops, desktops, servers, and network devices. Perform hardware diagnostics and root cause analysis to resolve technical issues. Use command line tools and scripts to troubleshoot server and network hardware. Follow standard operating procedures and safety protocols during all technical tasks. Maintain accurate documentation of work performed and asset management systems. Work independently with minimal supervision during night shifts.
Required Qualifications: 1+ year of hands-on experience in technical support or IT hardware roles. Familiarity with internal hardware components and replacements for laptops, desktops, or servers. Understanding of basic networking concepts, including device cabling and physical network setups. Comfortable working with command line interfaces (CLI) for diagnostics and configuration. Strong analytical thinking, situational awareness, and problem-solving skills. Ability to clearly communicate technical information to both technical and non-technical individuals.
If you are interested and want to know more about the role, kindly reach out at bhoomika.nagaraj@collabera.com.