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Technical Support Representative

Contract to Hire: Chandler, Arizona, US

Salary Range: 18.00 - 18.00 | Per Hour

Job Code: 362533

End Date: 2025-07-03

Days Left: 26 days, 10 hours left

Job Details:
Title: Technical Support Representative
Client: Banking
Location: Onsite at Chandler, AZ, 85224
Duration: 12 months of contract | (Based upon performance, could be possibility of extension or hire) 
Shift: Mon to Fri | 8 AM - 5 PM
Training: 5 weeks of training- no time off, generally onsite all 5 (only exception is computer-based training) 

Role Overview:

  • Join Banks Global Service Desk, providing first-line IT support to internal employees via phone and chat.
  • Ideal for candidates with a passion for customer service and technology, who thrive in a fast-paced environment.

Key Responsibilities:

  • Provide technical support for MS and internal systems

  • Handle up to two simultaneous chat sessions

  • Accurately document tickets and escalate as needed

  • Maintain performance metrics and client satisfaction

  • Post-training: 4 day onsite, 1 remote (if performance targets met)

Skills:

  • 1–3 years of IT support or customer service experience

  • Excellent communication and multitasking skills

  • Team-oriented with strong organizational abilities

Preferred Knowledge:

  • Windows 10/11, MS Office, Office 365, SharePoint

  • Citrix, VPN, AnyConnect

  • ITSM tools (e.g., Remedy – nice to have)

Job Requirement
  • technical support
  • desktop support
  • it support
  • Help Desk
  • Service Desk
  • customer service
  • troubleshoot
  • troubleshooting
  • customer support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Mebin Joseph
  • mebin.joseph@collabera.com
Apply Now
Apply Now
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