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Customer Service Representative
Contract: Austin, Texas, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 362555
End Date: 2025-07-03
Days Left: 26 days, 9 hours left
Position Details:
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Client
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Medicad Client |
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Job Title
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Customer Service Representative
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Duration
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6 Months
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Location
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Austin TX
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Pay Range: $18- $20
About the Role:
We are seeking a dedicated individual to join our team in a contact center environment, providing support to Medicaid providers and clients. This role requires in-office presence and is open to local candidates only. The position involves handling inquiries related to eligibility, medical claims status, and other program questions.
Responsibilities:
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Provide unbiased assistance to Medicaid providers and clients.
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Address inquiries regarding eligibility, medical claims status, and other program-related questions.
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Assist with problem resolution as needed.
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Respond to phone inquiries promptly, courteously, and concisely.
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Document all encounters in clear and concise online logs.
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Transfer callers to other call center units as needed.
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Meet individual performance standards.
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Perform other duties as assigned by management.
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Maintain strict attendance and performance metrics.
Education Qualification:
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High school diploma or equivalent.
Required Skills:
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Minimum of six months of verifiable high-volume contact center/call center experience.
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Proficiency in MS Office.
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Effective multi-tasking abilities.
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Availability for any 8-hour shift between 7 am to 7 pm, with no schedule changes during the first 90 days.
Job Requirement
- Call
- calling
- customer
- Service
- Inbound
- Outbound
- Incoming
- Outgoining
Reach Out to a Recruiter
- Recruiter
- Phone
- Sudhir Swami
- sudhir.swami@collabera.com
Apply Now
Apply Now
