Position Details: 

• Industry - Banking and Financial
• Title - LATAM/Spanish Payroll Specialist
• Duration - 12 Months
• Location - Charlotte, NC (HYBRID)
• Pay - $24/hour to $27/hour

Job Description

Seeking a detail-oriented Documentation Specialist to support Payroll, Finance, and Benefits processes across LATAM and Canada HR Service Centers. Responsible for creating and maintaining clear, user-friendly documentation including procedures, manuals, and process flows. The role demands strong writing skills, bilingual fluency (English/Spanish), and the ability to collaborate across teams.

Key Responsibilities

• Develop and update step-by-step documentation for payroll (e.g., new hires, terminations, taxes), finance (e.g., AP/AR, GL entries, month-end close), and benefits (e.g., enrollment, compliance, vendor coordination).

• Create user guides, flowcharts, and training materials in compliance with internal policies and regulations.

• Maintain and organize content within the knowledge management system with version control.

• Ensure documentation is clear, consistent, and regularly reviewed.

Required Skills

• Fluent in English and Spanish; excellent written and verbal communication.

• Proficient in MS Office (Excel, Word, PowerPoint, Visio, Outlook).

• Highly organized, detail-focused, and adept at managing multiple priorities.

• Strong interpersonal skills and cultural adaptability.

• Ability to handle confidential information with discretion.

Preferred Qualifications

• Experience in Payroll, Accounting, or Benefits.

• Bachelor’s degree preferred.

• Familiarity with business banking and process improvement methodologies.

• Background in regulated industries is a plus.