1. Mon, Wed, Thurs, Fri, Sat – 9:00 AM – 5:30 PM EST
2. Sun, Mon, Tues, Wed, Thurs – 9:30 AM – 6:00 PM EST
3. Wed, Thurs, Fri, Sat, Sun – 10:00 AM – 6:30 PM EST

1. Mon, Tues, Fri, Sat – 9:00 AM – 7:30 PM EST (4x10)
2. Mon, Tues, Fri, Sat – 11:00 AM – 9:30 PM EST (4x10)
3. Sun – Thurs – 10:00 AM – 6:30 PM EST (5x8)
4. Sun – Thurs – 12:30 PM – 9:00 PM EST (5x8)

We are seeking Customer Service Specialists to join two critical departments—Wealth Management Fraud & Claims and Health Benefit Solutions—to provide best-in-class support to high-value clients. These roles involve handling sensitive and time-critical inquiries related to either fraudulent account activity or health savings account servicing, depending on the department.

• Respond to inbound client calls regarding suspicious activity and claims initiation
• Investigate and initiate claims for fraudulent transactions (e.g., credit/debit card, ATM, ACH, check, wire transfers)
• Document case activity while navigating multiple systems
• Provide timely status updates and resolution support

• Assist clients with Health Savings Accounts (HSAs) as part of their employer-sponsored benefits
• Handle inquiries such as: filing claims, ordering debit cards, password resets, suspending lost/stolen cards, and retrieving statements
• Educate clients on account access and features

• Minimum 2 years of customer service experience

• Strong multitasking skills, including the ability to navigate multiple systems while actively engaging clients

• Proficient in MS Outlook, Word, and PowerPoint

• Adaptable to a fast-paced, high call volume environment with frequently changing priorities