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IT Support Specialist

Contract: Auburn, Alabama, US

Salary Range: 28.00 - 31.00 | Per Hour

Job Code: 362586

End Date: 2025-07-04

Days Left: 27 days, 9 hours left

About the Role:

  • We are looking for an experienced Level 2 Technical Support Specialist to join our team for on-site site migration projects. This role involves hands-on support including break/fix services for desktops, laptops, and peripherals, device re-imaging, and software configuration. U.S. citizenship is required for this position.

Pay Range - $28 - $31

Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Re-image systems and reinstall/configure required applications.

  • Troubleshoot operating systems, hardware, and enterprise applications.

  • Liaise with third-party vendors for escalations and hardware replacements.

  • Document all issues and resolutions within the IT Service Management (ITSM) system.

  • Provide application-level support and coordinate with Level 2 teams for global issues.

  • Handle desktop/laptop upgrades, installations, and refreshes, ensuring user data retention.

  • Configure and support network printers, install drivers, and work with vendors for setup and maintenance.

  • Set up and configure desktops, laptops, mobile devices, and related software/hardware.

  • Offer both onsite and remote technical assistance to end users.

  • Manage and prioritize service tickets to meet SLA timelines.

  • Develop and maintain documentation for standard installations and configurations.

  • Collaborate with vendors and Level  teams to improve service delivery.

  • Provide IT support for events, meetings, and emergency or disaster recovery scenarios.

  • Strong knowledge of O365, Active Directory, DNS, Group Policies, Networking, and Firewalls.

Education & Qualifications:

  • Relevant technical certifications or equivalent hands-on experience in IT support.

Skill:

  • Proficiency in Android OS, macOS, MS Office, LAN/WAN basics, Wi-Fi, VOIP, and software installations.

  • Solid understanding of O365 and enterprise-level support.

  • Strong grasp of Active Directory (User/Group Management), DNS, Group Policy, Networking, and Firewall principles.

  • Hands-on experience with second-line technical support, incident management, and problem resolution.

  • Familiarity with SLAs and ITIL-based service processes.

  • Excellent verbal and written communication skill.

  • Strong interpersonal skill to manage interactions with users, management, IT staff, project teams, and external vendors.

Job Requirement
  • IT Support Specialist
  • ITIL
  • Active Directory
  • Android
  • LAN/WAN
  • VOIP
  • IT support
  • Networking
  • hardware
  • reinstall
  • configure
  • desktops
  • laptops
  • operating systems
  • Troubleshoot
  • printers
  • mobile devices
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Rohan Lazarus
  • rohan.lazarus@collabera.com
Apply Now
Apply Now
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