About the Role

• We are seeking a dedicated and detail-oriented Patient Services Representative to provide intermediate-level administrative and intake services for patients receiving inpatient or outpatient care.
• This role is vital in ensuring a seamless patient experience by collecting accurate information, facilitating appointments, managing insurance processes, and supporting clinical staff with clerical tasks.

Pay Range: $18 - $20 an hr.

Key Responsibilities

• Conduct interviews with patients to collect demographic, insurance, and medical information.

• Verify insurance eligibility and secure necessary authorizations to ensure timely reimbursement for services.

• Accurately enter and update patient registration data in the system.

• Provide clear and accurate information related to medical, financial, or procedural matters to patients and approved third parties.

• Handle co-payments, deposits, and financial discussions with patients and/or their families.

• Direct patients to appropriate departments, arrange patient transport, and answer incoming calls.

• Offer general clerical support to ensure smooth daily operations.

• Prepare forms, maintain patient records and charts, and manage inventory of front desk supplies.

• Actively participate in process improvement initiatives aimed at enhancing patient experience.

• Assist with onboarding and training of new team members.

Required Qualifications

• Education: High School Diploma or GED required.

• Experience: Previous experience in a healthcare setting or patient-facing administrative role preferred.

Skill & Competencies

• Strong knowledge of patient registration and insurance processes.

• Familiarity with medical billing, insurance claims, and authorization procedures.

• Proficient with computers and healthcare software systems.

• Skilled in maintaining accurate and confidential patient records.

• Excellent communication skills—both verbal and written.

• Strong interpersonal and customer service skills.

• Ability to multitask in a fast-paced, patient-focused environment.

• Bilingual abilities (Spanish/English) highly preferred.