Primary Responsibilities:

• Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC).
• This position is responsible for the incident management of customers within the CAS Operational and for diagnosing failures of systems and networks and performing actions to resolve basic technical queries.
• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from Aerospace CAS customers and CAS Business Units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.

Required Qualifications:

• This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience troubleshooting devices.
• Experience with HSRP/BGP routing protocols.

Preferred Qualifications:

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 365, ServiceNow

Pay Range:

• $30-33/Hr