The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Analyst
Contract: Toronto, Ontario, CA
Salary Range: 60.00 - 68.00 | Per Hour
Job Code: 362869
End Date: 2025-07-12
Days Left: 24 days, 15 hours left
Day To Day Responsibilities:
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Support resolution of complex IT issues to minimize business impact in a fast-paced environment
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Maintain and improve ITSM processes (Incident, Problem, Change, Request)
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Partner with business units, infrastructure teams, and vendors to resolve issues
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Example: app goes down- setting up call with teams to understand the problem and the necessary steps to get it back up and running
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Analyze IT operations metrics to identify trends and recommend improvements
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Champion ITSM process adoption and user enablement
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Help develop and optimize ServiceNow workspaces for functionality and reporting
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Support business continuity and disaster recovery planning and testing
Must Have:
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5-7 years of experience in ITSM or related IT operations roles
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Experience using ServiceNow/ other ticketing systems
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Excellent communication skills
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Ability to lead major incident response and root cause analysis
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Experience in executing change management procedures and risk evaluation
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Bachelor's degree in IT, Computer Science, or related field
Pay range: $65-$68/hr without benefits
Job Requirement
- Service now
- ITSM
- Incident Manager
- Problem management
- system operation
- change request
Reach Out to a Recruiter
- Recruiter
- Phone
- Shruti Mishra
- shruti.mishra@collabera.com
Apply Now
Apply Now
