Job Opening: Technical Writer / Content Manager
Client: Banking
Location: Onsite at Phoenix, AZ 85034
Duration: Through 12/31/2025 (Potential for extension or conversion)
Shift: Flexible 8-hour shifts between 7:00 AM – 4:00 PM PST (includes 30-minute lunch)
Pay Range: $27/hr to $30/hr 

About the Role:

• Need a Content Manager to support internal documentation efforts within their Fulfillment and Servicing Operations teams.
• This opportunity is ideal for someone with a sharp eye for detail, strong communication skills, and a background in managing or developing procedures in a banking or financial services environment.
• As a Content Manager, you’ll be responsible for maintaining a library of over 1,500 internal documents—including procedures and quick reference guides—ensuring each is accurate, up to date, and compliant with internal governance standards.

Key Responsibilities:

• Review, revise, and maintain internal procedures and documentation

• Collaborate with internal teams to ensure accuracy and adherence to templates

• Host Webex meetings with SMEs to review and approve documentation

• Manage incoming requests using a structured intake process and rotation schedule

• Lead live editing sessions and track updates in real time

• Coordinate recurring document reviews on an 18–24 month cycle

• Ensure full compliance with internal document governance policies

What We’re Looking For

• 3–5 years’ experience in banking or financial services

• Strong grasp of policies and procedures, preferably in operations or compliance

• Hands-on experience with SharePoint (particularly form creation/maintenance)

• Advanced knowledge of MS Excel (VLOOKUPs, macros, etc.)

• Professional communication skills with the ability to lead stakeholder meetings

• High attention to detail and ability to manage multiple priorities independently