Job Description:

• Close supervision involving detailed instructions and constant checking on work performance.
• Post-sale installation and maintenance response of communication products. Performs hardware installations, site equipment audits, and responds to customer service requests.
• Works to resolution in a break fix environment.
• Primarily focused on mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems. Single-site conventional, trunked, or paging customers.
• Provides primary point of contact for 2-5 customer sites plus mobile backup for other technologists.
• Familiar with basic communication concepts. Basic understanding of rf, telecommunications, and computer networking.
• General / Intermediate knowledge of computer hardware and applications required for troubleshooting, characterization and resolution of issues for technology of responsibility.
• General / Intermediate knowledge of basic electronic level meters (i.e., DVM, Scope, Wattmeter).
• Associates Degree or Technical certificate or military training and 2 years technical work experience

• Programming of mobile and portable radios, and infrastructure (training will be provided).
• Organize and pack radio kits for shipment.
• Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning.
• Equipment Unloading/loading of pallets.
• Pick and pack radio system parts/kits for customer specifications.
• Assist with stock take and maintaining accuracy of subscriber inventory.
• Assist with receiving, handling and dispatching subscriber goods coming into, or going out of the facility.
• PC Desktop Support/System Admin Level 1