To apply for the position, Please send your updated copy of resume at harshil.katkar@collabera.com
Details:

Client: Banking Client
Job Title:Sr. Treasury Specialist/CSR
Work Location: Phoenix, AZ

Pay Range: $25/hr - $30/hr

• 3-5+ years of prior contact/call center experience in a banking/financial enterprise environment.
• Strong soft skills – “client delight”
• Ability to multitask between different computer screens while on the phone with a client resolving an issue.
• 3-5 years Research background.
• Example. Back/middle office work – review reporting, analyzing, etc.
• Quick learner, note taker
• Self-motivated – works independently.
  

• Experience with card, deposits, small business banking, treasury experience ideal

• Looking for an exceptional Customer Service professional to support the treasury team for a banking enterprise. This is more than a basic customer service function – it’s much more in-depth:
• Requires a research driven person
• They deal with every treasury product, every level of client (commercial – business banking, 5 mil-2 bil in revenue client) and enterprise employee.
• Must have the ability to resolve challenging issues
• Ability to navigate multiple systems, multitasker
• Many different systems to learn
• On the phones, answer 25- 30 calls/daily – phone all day.
• Talk to commercial/business clients about anything
• They are not singular focused, they are asked about any Treasury products
• 85% of calls we can solve on the phone in 10 min or less
• 15% of calls handed off/escalated
• Toggle between multiple systems
• Focus - Client delight
• Hitting all the marks from a risk/audit perspective
• Over time this becomes second nature