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Customer Support Representative
Contract: Austin, Texas, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 363186
End Date: 2025-08-02
Job Status: Expired
This Job is no longer accepting applications
To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - https://www.linkedin.com/in/himanshu-kumar-singh-57b782258/), email your updated resume at Email - himanshu.ksingh@collabera.com or give me a call at (425) 403-0902. Thank you!
Pay Rate: $20 - $21/hour
Position Details:
Position Title: Business Advisor / Customer Support Representative
Duration: 6 months (Possible extensions)
Location: Austin, TX 78749
Job Description:
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We are seeking a dedicated and detail-oriented individual to join our team in a contact center environment.
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This position involves providing unbiased assistance to Medicaid providers and clients, addressing inquiries related to eligibility, medical claims status, and other program-related questions.
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The role requires effective communication and problem-solving skills to ensure client satisfaction and adherence to performance standards.
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Provide assistance to Medicaid providers and clients with inquiries regarding eligibility, medical claims status, and other program questions. - Respond to phone inquiries promptly, courteously, and concisely.
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Document all encounters in clear and concise online logs.
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Transfer callers to other call center units as needed.
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Meet individual performance standards and maintain required attendance metrics.
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Perform other duties as assigned by management.
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High school diploma or equivalent.
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Minimum of 6 months recent high-volume inbound contact center experience.
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Proficiency in MS Office.
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Effective multi-tasking abilities.
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Strong communication and problem-solving skills.
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Ability to work any 8-hour shift between 7 am and 7 pm, with no schedule changes during the first 90 days.
Job Requirement
- Customer Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Himanshu Singh
- himanshu.ksingh@collabera.com
This Job is no longer accepting applications
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