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Customer Service Representative
Contract: Austin , Texas, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 363223
End Date: 2025-07-25
Days Left: 21 days, 1 hours left
Detailed Job Description:
Client: IT Consulting
Job Title: Contact Center Customer Service Representative
Location: Austin TX, 78727 - Onsite
Duration: 6 Months (High Posibility for Extension/ Conversion)
Pay Rate: $21.00/hr.
About the Role
We are seeking a dedicated and detail-oriented individual to join our team in a contact center environment. This position involves providing unbiased assistance to Medicaid providers and clients, addressaing inquiries related to eligibility, medical claims status, and other program-related questions. The role requires effective communication and problem-solving skills to ensure client satisfaction and adherence to performance standards.
Responsibilities
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Provide assistance to Medicaid providers and clients with inquiries regarding eligibility, medical claims status, and other program questions.
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Respond to phone inquiries promptly, courteously, and concisely.
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Document all encounters in clear and concise online logs.
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Transfer callers to other call center units as needed.
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Meet individual performance standards and maintain required attendance metrics.
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Perform other duties as assigned by management.
Education Qualification
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High school diploma or equivalent.
Required Skills
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Minimum of 6 months recent high-volume inbound contact center experience.
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Proficiency in MS Office.
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Effective multi-tasking abilities.
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Strong communication and problem-solving skills.
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Ability to work any 8-hour shift between 7 am and 7 pm, with no schedule changes during the first 90 days.
Job Requirement
- call center
- call centre
- call center environment
- inbound call
- outbound call
- CSR
- customer service
- customer support
- call support
- call agent
Reach Out to a Recruiter
- Recruiter
- Phone
- MEETUL CHOUDHARY
- meetul.choudhary@collabera.com
Apply Now
Apply Now
