The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Support
Contract: Austin, Texas, US
Salary Range: 18.00 - 21.00 | Per Hour
Job Code: 363237
End Date: 2025-07-26
Days Left: 28 days, 20 hours left
To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you!
Pay rate: $18 - $21/hr.
Job Description:
- We are seeking a dedicated and detail-oriented individual to join our team in a contact center environment.
- This position involves providing unbiased assistance to Medicaid providers and clients, addressing inquiries related to eligibility, medical claims status, and other program-related questions.
- The role requires effective communication and problem-solving skills to ensure client satisfaction and adherence to performance standards.
- Provide assistance to Medicaid providers and clients with inquiries regarding eligibility, medical claims status, and other program questions. - Respond to phone inquiries promptly, courteously, and concisely.
- Document all encounters in clear and concise online logs.
- Transfer callers to other call center units as needed.
- Meet individual performance standards and maintain required attendance metrics.
- Perform other duties as assigned by management.
- High school diploma or equivalent.
- Minimum of 6 months recent high-volume inbound contact center experience.
- Proficiency in MS Office.
- Ability to work any 8-hour shift between 7 am and 7 pm, with no schedule changes during the first 90 days.
Job Requirement
- Customer Service
- Inbound calls
- Outbound calls
- High Volume Calling
Reach Out to a Recruiter
- Recruiter
- Phone
- Deepak Arya
- deepak.arya@collabera.com
Apply Now
Apply Now
