Position Details:  

Client: Banking  

Job Title: Customer Service Representative 

Location: Austin, TX 78727 (Hybrid) 

Duration: 12 Months + Possible Extension/Conversion 

Schedule: Mon-Fri: Std Business Hours  

Start Date: ASAP - Apply Now! 

Pay Range: $19/hr - $21/hr 

About the Role 

• We are seeking a dedicated and detail-oriented individual to join our team in a contact center environment.  

• This position involves providing unbiased assistance to Medicaid providers and clients, addressing inquiries related to eligibility, medical claims status, and other program-related questions.  

• The role requires effective communication and problem-solving skills to ensure client satisfaction and adherence to performance standards. 

Responsibilities 

• Provide assistance to Medicaid providers and clients with inquiries regarding eligibility, medical claims status, and other program questions. 

• Respond to phone inquiries promptly, courteously, and concisely. 

• Document all encounters in clear and concise online logs. 

• Transfer callers to other call center units as needed. 

• Meet individual performance standards and maintain required attendance metrics. 

• Perform other duties as assigned by management. 

Education Qualification 

• High school diploma or equivalent. 

Required Skills 

• Minimum of 6 months recent high-volume inbound contact center experience. 

• Proficiency in MS Office. 

• Effective multi-tasking abilities. 

• Strong communication and problem-solving skills.