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Bilingual Customer service
Contract: North York, Ontario, CA
Salary Range: 27.00 - 28.00 | Per Hour
Job Code: 363298
End Date: 2025-07-27
Days Left: 24 days, 20 hours left
To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - https://www.linkedin.com/in/himanshu-kumar-singh-57b782258/), email your updated resume at Email - himanshu.ksingh@collabera.com or give me a call at (425) 403-0902. Thank you!
Pay Rate: $27 - $28/hour
Elaboration on the Project:
Title: Fully Bilingual Customer service
Location: North York, ON
Duration: 6 months
Industry: Bank
Job Description:
Department Overview
The team is responsible for vetting accounts opened by non-resident clients online—ensuring all KYC and government requirements are met. The department is managed by three department managers overseeing both phone lines and back-office processes. A six-week training program is provided for any of the assigned processes.
Daily Responsibilities – A Day in the Life
· The role involves approximately 80% phone work and 20% back-office processing.
- Agents will be assigned either to back-office tasks or call handling and may switch between both during the day.
Technology/Software Requirements
· Daily usage of CART, Synergy, Odyssey, etc., for:
o Vetting files
- Communicating with clients about missing or required information
Must-Have Skills/Experience/Education
· Excellent organizational and communication skills
- Clear speaking voice when communicating in English/French
- Keen attention to detail
- Strong analytical skills and ability to analyze client files efficiently
- Nice to have: AML/KYC experience
Nice-to-Have Skills/Experience/Education
· AML/KYC experience
Soft Skills
· Clear communication in French and English
- Problem-solving / Critical thinking
- Time management
- Conflict resolution
- Strong attention to detail
Job Requirement
- Bilingual
Reach Out to a Recruiter
- Recruiter
- Phone
- Himanshu Singh
- himanshu.ksingh@collabera.com
Apply Now
Apply Now
