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Technical Support Specialist
Contract: Toronto, Ontario, CA
Salary Range: 24.00 - 25.00 | Per Hour
Job Code: 363321
End Date: 2025-07-30
Days Left: 28 days, 21 hours left
Day to Day Responsibilities:
- Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
- Required desk side support—will need to go to user’s desk and help them with issues at their desk
- Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
- Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
- Types of problems:
- Contacting users
- Cleaning up disc space in supporting of Windows 11 migration
Must Have:
- Clear communication
- Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
- Ability to learn quickly
- Experience resolving minor security issues
- Experience in a customer support role
- Active directory
- Microsoft 365
- Windows 10
- SCCM
Job Requirement
- Windows 11
- Windows 10
- SCCM
- Active Directory
Reach Out to a Recruiter
- Recruiter
- Phone
- Shruti Mishra
- shruti.mishra@collabera.com
Apply Now
Apply Now
