Detailed Job Description:

Client : Banking and Finance 

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations.
• Use the various Global Distribution Systems GDS system Sabre.
• Training may be provided as a refresher if needed.
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

• Passion for excellence in client service, including proactive anticipation of need
• Native GDS expertise in Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveller information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback.
• Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8 pm) and weekends.