Position Details:   

Client: Banking Industry  

Job Title: Customer Service Representative  

Location: Chandler, AZ, 85224 (Onsite) 

Duration: 12 Months + Possible Extension/Conversion  

Schedule: Mon-Fri: Std Business Hours   

Start Date: ASAP - Apply Now! 

Pay Range: $18/hr - $20/hr

Job Description: 

• Retirement and Benefits supports participants in employer sponsored 401(k), pension, and nonqualified deferred compensation plans.  

• Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions. 

Required Skills 

• Requirement Of 2 or more years of customer service experience and below skills. 

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information 
• Computer Literacy and proficient in using MS Outlook, Word, and PowerPoint

Requirement: 

• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment 

• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients 

• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise 

• Positive attitude that embracing coaching as an opportunity to improvement in current role  

• Ability to handle confidential matters and sensitive information in a responsible manner. 

• Ambitious and self-motivating