Client: Business Travel Client

• As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
• We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
• Most of our Traveler Care leadership started in this role, and you can find us in almost every other department

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise in APOLLO.
• They must have Apollo experience; 3 years minimum of recent APOLLO experience.
• Seeking candidates with international corporate experience.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal travel information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with the supplier
• Teamwork and openness to feedback

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDSs), specifically the native system APOLLO.
• Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels.
• We look forward to sharing more detailed job functions and key performance indicators during the interview process