Day-to-Day:

• Blend business analysis with technical expertise, focusing on Salesforce and other SaaS solutions to enhance collaboration, analytics, and reporting
• Support and implement comprehensive Salesforce strategies, ensuring scalability, security, and adherence to best practices
• Collaborate with a talented technology team, driving innovation and ensuring the organization’s technology landscape supports its ambitious business objectives
• Support the creation of the "Salesforce Roadmap"
• Participate in Agile and Scrum ceremonies as part of daily activities
• Champion continuous platform enhancements to improve performance and user experience
• Collaborate with the business stakeholders to align technology initiatives with organizational goals
• Provide support to your peers, fostering innovation and collaboration
• Direct end-user support for troubleshooting, steps to replicate and any other related topics
• Help inform and document new user training guides, SOPs and assist in growing the skill sets across the organization and within the team
• Take a forward-thinking approach to technology, staying ahead of trends and provide modern solutions to our internal development teams
• Participate in continuous education to stay informed on new Salesforce features and functionality and provide recommendations for process improvements

Must Haves:

• Minimum 3 years of Salesforce Admin/Developer Experience
• Core Knowledge of Salesforce Service Cloud & Field Service
• Secondary knowledge of Salesforce Sales Cloud
• Salesforce Admin Certification
• Understanding of automation and flows

Plusses:

• Other Salesforce Certifications (especially Salesforce Platform Developer 1)
• Experience with Voice, CPQ, or OMS
• Agentic experience
• Marketing cloud
• Field service management
• Experience cloud