PR:$32-$34/hr

About the Role

• This position requires an in-depth understanding of technical customer service theories and principles, along with a general knowledge of business and industry practices.
• The role involves working independently with minimal guidance to perform a full range of professional duties and solve complex problems.
• The successful candidate will contribute to post-live technical support services for customers, including troubleshooting, problem resolution, and maintenance of products and services.
• The role also involves coordinating with various departments for planning and implementing activities, using advanced analytical, technical, and problem-solving skills to adapt policies and programs, and developing models to support small projects or the team.

Responsibilities

• Provide high-level technical support and assistance to customers and consultants using in-depth knowledge of technical customer service. 
• Solve complex technical problems and exercise judgment based on the analysis of multiple sources of information.
• Test and identify defects, documenting them in the tracking system for the development team's attention.
• Liaise with internal escalation, development, and functional teams for issue resolution, explaining difficult or sensitive information and working to build consensus.
• Implement and support advanced features and integrations of application suites to ensure high availability of data and backend processes. 
• Write SQL queries using database understanding to aid in troubleshooting application and data requests.
• Troubleshoot application, interface, and data-related issues, and modify site configurations based on best practices and data analysis.

Education Qualification

• 5+ years of experience in a B2B technical customer service or implementation role.

Required Skills

• In-depth knowledge of, or experience with, cloud computing platforms such as Azure, GCP, and AWS. 
• In-depth knowledge of database technologies such as MS SQL Server. 
• Strong SQL query skills, with the ability to write and modify SQL independently.
• Analytical and critical thinking skills. 
• Experience working in a production support environment.
• Excellent problem-solving skills.
• Strong interpersonal and organizational skills.
• Self-starter with the ability to work with minimal supervision.
• Open to constructive feedback and a collaborative approach.
• Experience working with healthcare software and familiarity with healthcare industry regulations and standards is preferred.