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Customer Service Representative

Contract to Hire: Pennington, New Jersey, US

Salary Range: 20.00 - 21.00 | Per Hour

Job Code: 364040

End Date: 2025-08-28

Days Left: 25 days, 22 hours left

Job Opening: Customer Service Representative – 401(k) Department

Client: Banking
Location: Onsite at Pennington, NJ 08534
Job Type: Contract (12+ months)
Shift: Monday – Friday | 9:30 AM – 9:00 PM (8-hour shift within this window)
Pay Range: $20/hr to $21/hr 
Training: Monday – Friday (Same schedule; subject to change)

About the Role:

  • We’re currently seeking a Customer Service Representative to support Bank's Retirement and Benefits (401k) Department.
  • In this role, you'll assist participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.

Key Responsibilities:

  • Support clients by clearly explaining account details and executing financial transactions.

  • Accurately process and document transactions while actively engaging with the client.

  • Navigate multiple systems and screens quickly and efficiently.

  • Maintain professionalism in a high-volume, fast-paced call center environment.

  • Demonstrate strong verbal and written communication skills with clients, peers, and management.

  • Manage sensitive or confidential information responsibly and ethically.

  • Display a positive attitude and openness to coaching and continuous improvement.

  • De-escalate and resolve customer issues effectively, with empathy and poise.

Job Requirement
  • Customer Service
  • CSR
  • Call Center
  • Calls
  • Inbound Call
  • Outbound Call
  • Collections
  • Contact Center
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Mebin Joseph
  • mebin.joseph@collabera.com
Apply Now
Apply Now
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