Position Details:

Client:    Banking

Job Title: Customer Service Representative (Level III)

Location:  Jacksonville, FL 32256

Duration:  12 Months + Possible Extension

Schedule:  Mon-Fri: Any 8 hours between: 9:30 AM - 9:00 PM EST : (30 min lunch)

Payrange:   $18/hr - $21/hr

Note: Training Hours – Monday through Friday: 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

Job Description:

• Retirement and Benefits supports participants in employer sponsored 401(k), pension, and nonqualified deferred compensation plans.
• Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing
• of financial transactions.
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment.
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients.
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Skills: Computer Literacy and proficient in using MS Outlook, Word, and PowerPoint is a must.
• Experience: 2 years or more years of customer service experience and below skills.