Pay Range: $30/hr -$33/hr

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About the Role

• This is a fully remote position available to candidates residing in Kentucky. The role involves making outreach phone calls to Medicare members to support the closure of HEDIS gaps in care.
• The Health Educator will also be responsible for searching alternate phone numbers for members and documenting all phone calls. The expected work schedule is either 8-5 or 9-6 EST or CST.

Responsibilities

• Conduct outreach phone calls to Medicare members to support HEDIS gap closure.
• Search for alternate contact information for members as needed.
• Document all phone calls and interactions accurately.
• Act as a resource to health educators and assist in resolving issues during intervention protocols.
• Make administrative decisions in the absence of a director or manager.
• Design, implement, and evaluate health education interventions based on departmental priorities and contracts.
• Conduct needs assessments specific to populations, geographies, and members. 
• Develop internal resources in collaboration with the Resource Specialist.
• Identify and evaluate community health education services and develop referral agreements.
• Function as a liaison to internal departments and external organizations to ensure resource information is current.
• Provide input on database design and functionality.
• Attend work group meetings for maintenance and coordination issues.
• Coordinate health education services assessments and collaborate with Quality Improvement (QI) on oversight.
• Perform other duties as assigned, including the submission of required monthly reports.

Education Qualification

• Certified Community Health Worker (CCHW) certification is required.

Required Skills

• Clinical background with at least 1 year of experience in healthcare or clinical settings. 
• Strong telephonic customer service skills for member interactions.
• Proficiency with MS Office tools, including Excel and Word.
• Ability to adapt to a fast-paced environment with frequent changes in priorities.
• Experience with remote work and effective time management.
• Residency in Kentucky is required.
• Preferred experience with HEDIS.
• Required IT equipment includes a laptop, one external monitor, headset, keyboard, mouse, and HDMI cable.