The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Austin, Texas, US
Salary Range: 20.00 - 22.00 | Per Hour
Job Code: 364687
End Date: 2025-10-08
Days Left: 18 days, 22 hours left
We are Hiring!
Job Title: Bilingual (Spanish) Customer Service Representative
Location: Austin, TX 78727 (Onsite)
Duration: 12 Months (High possible extension)
Pay Range: $20/hr to $22/hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
Key Responsibilities:
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Provide support to Medicaid providers via phone.
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Answer inquiries regarding eligibility, medical claim status, and other program-specific questions.
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Respond to all calls in a prompt, courteous, and concise manner.
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Document call interactions clearly and accurately in the system.
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Escalate and transfer calls to appropriate departments when necessary.
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Meet and maintain individual performance and attendance standards.
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Assist with issue resolution, following up where required.
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Handle other administrative duties as assigned by management.
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Maintain a strong commitment to confidentiality and professionalism.
Required Qualifications:
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Must be bilingual (Spanish-English) and provide valid testing results demonstrating written, verbal, and auditory proficiency (score-only results without metrics are not accepted).
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Minimum 6 months of Call Center or Contact Center experience in a high-volume environment.
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Strong documentation skills and the ability to work in multiple systems simultaneously.
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Demonstrated stability in work history (at least 1 year tenure in previous roles).
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Strong communication, active listening, and customer service skills.
Job Requirement
- Spanish
- Inbound Call
- Outbound Call
- Data Entry
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com
Apply Now
Apply Now
