The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Support Representative
Contract: Holtsville, New York, US
Salary Range: 18.00 - 19.00 | Per Hour
Job Code: 364741
End Date: 2025-10-02
Days Left: 6 days, 15 hours left
We are hiring!
Title: Customer Support Representative/Help desk/ Tech support.
Location: Holtsville, NY 11742 (100% Remote Must be able to work in the CSR and EST Time zones)
Duration: 3+ months (Possible extension)
Pay range: $18/hr to $19/hr without benefits and PTO.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
Note:
Candidates must have their own system.
An extra monitor is required (minimum two screens).
The system must support Windows 10.
One laptop + one monitor is also acceptable.
Shift, you can select any one shift
Group 1 – Training will be provided Training time: 10:00 AM -2:00 PM
1st Shift: 7:00 AM - 3:00 PM
2St Shift: 12:00 PM - 8:00 PM
For group 1: Must work dates in January: January 6th-8th, 2026 (4am-12pm)
Group:2 - Training will be provided Training time: (6:00 PM - 10:00 AM)
3rd Shift:3:00 PM -11:00 PM
4th Shift:11:00PM - 7:00 AM
Group 2- Must work dates January 6th, 7th, 8th required.
Hours: 20 hours per week during training, and 20 hours per week up till December 26th, 2025 it will be around 40 HR Week.
Start date: 10 November
Job Description:
Responsibilities:
-
Provides assistance to customers during all phases of the inventory process.
-
Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
-
Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
-
Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
-
Works under close supervision to answer questions regarding company products and services.
-
Directs callers to appropriate resources
-
Escalates complex questions to more senior representatives
Requirements:
-
HS Diploma and College background required.
-
Light IT background preferred.
-
Prior customer service experiences a must.
-
Excellent communication.
-
Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
-
Worked remote previously a MUST
-
Flexible availability (especially weekends) a plus
Job Requirement
- Troubleshooting
- Ticketing
- Technical Customer Service
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com
Apply Now
Apply Now
