About the Role

• We are looking for a motivated and service-oriented individual to join our 24/7 Global Service Desk team, providing first-line technical support to internal employees via voice and chat.
• This is an onsite role with the opportunity to work remotely one day per week, based on performance and service level adherence.
• You’ll collaborate with regional and international teams to ensure exceptional client support and efficient issue resolution.

Key Responsibilities:

• Serve as the first point of contact for technical support, assisting internal employees through phone and live chat.
• Troubleshoot issues related to MS applications, proprietary systems, and Windows environments.
• Manage multiple concurrent chat sessions while maintaining high-quality service and meeting operational metrics.
• Accurately document support tickets and escalate complex issues to second-line support when required.
• Communicate clearly and effectively to deliver a positive user experience.
• Participate in ongoing technical training and collaborate with peers and subject matter experts for real-time support.
• Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rate.

What We’re Looking For:

• Experience: 1–3 years in a technical support, IT helpdesk, or customer service role.

Skills:

• Strong client service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proven ability to work in fast-paced, high-demand environments.
• Proficiency in handling multiple support channels, especially live chat.
• Familiarity with Windows 10 and chat support platforms (e.g., Agent Chat).

Preferred Qualifications:

• Background in a technology call center or enterprise support environment.
• Experience with troubleshooting tools and support platforms such as MS Office 365, SharePoint, Skype, and ITSM tools like Remedy.
• Understanding of networking tools and environments including Citrix, VPNs, and Cisco AnyConnect.
• Exposure to production support activities such as availability and batch optimization.

Pay Range:

$20 to $22/hr.

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. 

Ready to Apply?

Apply now or reach out to Mansi Bhatt at mansi.bhatt@collabera.com OR 331-209-4142 for more information. We look forward to speaking with you!