The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Technical Support Specialist
Contract: addison, Texas, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 364808
End Date: 2025-10-03
Days Left: 27 days, 9 hours left
Job Title: IT Tech Support
Location: Chandler, AZ/Addison, TX/ Hopewell, NJ
Work Arrangement: Hybrid
Client Industry: Enterprise BFSI client
Duration: 12+ Months Contract
Schedule: Monday to Friday, Standard working hours
About the Role:
Join our dynamic IT team as a Tech Support Specialist, where you’ll be the go-to expert for resolving technical issues and keeping systems running smoothly. This role offers hands-on exposure to troubleshooting, networking, and end-user support while working with cutting-edge technologies in a fast-paced environment.
Top Three skills:
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Client Care / Customer Service Excellence – strong communication, empathy, and ability to deliver high-quality support.
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Technical Troubleshooting (Windows 10/11, MS Office 365, VPN, Citrix, proprietary apps) – hands-on problem-solving across hardware, software, and network basics.
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Multitasking & Organizational Skills – handling multiple chats/calls, documenting tickets clearly, and prioritizing workload effectively.
What We’re Looking For:
- Requires around 2-5 years of experience.
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
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Hardware Support – Windows 10/11,Software - MS Office suite, Office 365, SharePoint, Skype
Compensation:
Hourly Rate: $20 – $21 per hour (W2 basis)
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Life Insurance
Long-term Disability Insurance
Short-term Disability Insurance
Paid Parking/Public Transportation
Days/Hours of Paid Time Off
Days/Hours of Paid Sick and Safe Time
Days/Hours of Paid Vacation Time
Weeks of Paid Parental Leave
Paid Holidays Annually
About Us:
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now on shivani.soni@collabera.com
Job Requirement
- Technical Support
- Tech support
- IT
- Support
- troubleshoot
- troubleshooting
- call
- calling
- answer
- answering
- tickets
- ticketing
- customer care
- client care
- CSR
- representative
- escalations
- handling
- issues
- windows
- mac
- ios
- office365
- MS office
- problem solving
Reach Out to a Recruiter
- Recruiter
- Phone
- Shivani Soni
- shivani.soni@collabera.com
Apply Now
Apply Now
