Job Title: Customer Service Representative

Location: Hopewell, NJ/ Addison, TX/ Chandler, AZ

Work Arrangement: Onsite

Client Industry: Banking/Finance
Duration: 12 months Contract

About the Role

We are hiring a CSR to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative  Banking companies in the U.S.

Key Responsibilities

• Troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously
• Be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained
• In-house technical training will be provided backed up with real time support from peers and subject matter experts

What We’re Looking For

• Requires 1-3 years of experience
• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment
• Agent Chat
• Technology Call Center and or Customer Service experience.

Compensation

Hourly Rate: $20-$22/hr
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. 

Ready to Apply?

Apply now or reach out to apexa.maru@collabera.com for more information. We look forward to speaking with you!