Job Title: Technical Support Specialist

Location: Hopewell, NJ/ Addison, TX/ Chandler, AZ

Work Arrangement: Onsite 

Client Industry: Banking/Finance
Duration: 12 months Contract

About the Role

We are hiring a Technical Support to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative  Banking companies in the U.S.

 What We’re Looking Fo

• Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. 
• Partnering with our regional and international partners to deliver best in class client care.
• Excellent customer care skills with a desire to expand their skills and knowledge within IT.
• Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
• Role involves basic troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
• The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained.
• Excellent communication and written skills are a necessity.
  In-house technical training will be provided backed up with real time support from peers and subject matter experts.

Compensation

Hourly Rate: $18-$21/hr
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. 

Ready to Apply?

Apply now or reach out to apexa.maru@collabera.com for more information. We look forward to speaking with you!