Learning Technology / LMS Administration:

• Manage and oversee the Cornerstone Learning Management System (LMS), ensuring that all training modules are correctly uploaded, organized, and easily accessible to employees.
• Assist employees with technical issues related to the LMS, providing guidance on accessing training modules and navigating the system efficiently.
• Utilize ServiceNow to document training requests and manage workflows related to training administration.
• Act as a liaison between third-party vendors (which include LinkedIn Learning and Skillsoft) to test and resolve issues for launching and tracking third-party web-based content.
• Meet with customers to discuss training, tracking, and reporting needs and provide consultation on best practices, policies, and governance requirements to ensure alignment and system integrity; Follow up with appropriate parties to resolve issues; escalate complex issues.

eLearning & Multimedia development

• Mandatory training eLearning development using a variety of eLearning development software (Articulate Storyline, Rise, Vyond, WellSaid, etc.)
• Curation and custom learning path development using the LinkedIn Learning platform
• Custom / Ad hoc learning design

Training delivery and facilitation (backup):

• Serve as backup trainer/facilitator for classroom and virtual sessions if needed to ensure seamless delivery of training programs.

General Training Administration:

• Coordinate logistics for in-person and virtual training sessions, including booking locations, arranging technology needs, and preparing training materials.
• Collaborate with trainers to ensure that session content aligns with the organization's goals and employee development needs.
• Collect feedback from training participants to assess effectiveness and identify areas for improvement, reporting findings through the LMS and ServiceNow.
• Prepare regular reports on training participation, completion rates, and feedback to inform management and drive continuous improvement in training programs.
• Leverage ServiceNow and or the LMS for reporting and analytics to provide insights on training effectiveness and employee engagement.