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Relationship Specialist
Contract: Buffalo, New York, US
Salary Range: 25.00 - 30.00 | Per Hour
Job Code: 364853
End Date: 2025-10-05
Days Left: 15 days, 22 hours left
We are hiring!
Job Title: Relationship Management Support
Location: Buffalo, NY 14210
Duration: 12 Months (High Possible Extension)
Pay range: $25/hr to $30/hr without benefits.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
Job Summary:
The Service Specialist supports liquidity and cash management queries across the spectrum of Global Payments Solutions (GPS) customers, including Financial Institutions, Multi-National Corporations, and Local Corporates. This role manages queries and provides end-to-end service resolution for GPS products.
This contract position is needed to support increased work volumes, specifically researching transactions and documents, responding to client queries, and preparing daily reports. The assignment runs through 2026, with potential for extension.
Responsibilities:
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Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
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Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
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Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
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Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
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Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
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Ensure all activity documentation is complete to provide performance tracking.
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Complete other responsibilities, as assigned.
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Establish and maintain excellent working relationships with the key stakeholders.
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Strong written and oral communication skills.
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Ability to adapt to changing priorities while managing requests from multiple stakeholders.
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Provide a clear and concise response to their client queries.
Required Skills:
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Excellent verbal and written communication skills; ability to engage directly with clients.
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Strong interpersonal skills to build positive working relationships internally and externally.
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High proficiency in MS Excel, including creating large data reports and performing data manipulation.
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Strong time management and organizational skills to handle multiple time-sensitive tasks.
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Analytical mindset and problem-solving skills to research and resolve queries.
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Team-oriented, proactive, and curious; able to ask questions and drive results.
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Comfortable working in a fast-paced environment with evolving priorities.
Qualifications:
Essential
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Previous service experience will be an advantage.
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Good level of business acumen and commercial awareness.
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Comfortable working in a continually changing work environment.
Preferred:
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Experience working in an International Global Banking environment or International Treasury setting.
Job Requirement
- Client Support
- Global payment
- ACH
- RTP
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com
Apply Now
Apply Now
