Title: L1 Monitoring Support Analyst

Duration: 6 months + Possible extension

Location: Evansville, IN

Must Haves: 

• Soft Skills: 
• Exceptional customer service skills
• Excellent communication & Collaboration
• Ability to multitask 
• Strong analytical / problem solving skills 
• Someone who can work individually as well as part of a high-volume team 

Technical Skills:

• 2-3 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices 
• Specific experience in ServiceNow, Jira, Confluence (or other documentation platforms) 
• Experience with monitoring tools and systems used to track and report system health / performance
• Tools: Big Panda, Grafana, OpsRamp, Elastic, AppDynamics Etc.) 
• Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.)and IT infrastructure (servers / databases / cloud services (AZURE & AWS)
• Familiarity with monitoring tasks and tools in relation to Azure or AWS  
• Tasks: resource validation / virtual machines / storage and services within these platforms 
• Tools: (e.g., AWS CloudWatch, Azure Monitor).
• IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner
• Certified: Azure Fundamentals, or similar certifications are a plus

Salary and Compensation:
The hourly rate for this position is between $35 - $39 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).