The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Technical Support Specialist
Contract: Chandler, Arizona, US
Salary Range: 15.00 - 18.00 | Per Hour
Job Code: 364863
End Date: 2025-10-11
Days Left: 25 days, 7 hours left
Job Title: IT Service Desk Analyst (1st Line Support)
Location: Chandler, AZ
Work Arrangement: Onsite
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled)
About the Role
We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You’ll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service.
Key Responsibilities
- Provide first-line support for internal employees via phone and chat channels.
- Troubleshoot basic MS applications and proprietary systems.
- Handle up to 2 simultaneous chat support requests, ensuring high-quality service.
- Log, categorize, and document tickets accurately for escalation when necessary.
- Collaborate with regional and global partners to resolve issues effectively.
- Consistently meet service desk performance targets and client care metrics.
- Participate in training and leverage peer/SME support to expand technical knowledge.
What We’re Looking For
- 1–3 years of experience in IT Service Desk, Help Desk, or similar support role.
- Excellent client care and customer service skills with strong written/verbal communication.
- Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
- Proven ability to multitask, managing multiple chats/calls simultaneously.
- Experience with:
- Hardware: Windows 10/11
- Software: MS Office Suite, Office 365, SharePoint, Skype
- Network Tools: Citrix, VPN, Cisco AnyConnect
- ITSM tools: Remedy (preferred, not required)
Compensation
- Hourly Rate: $18 - 20 per hour
This reflects base compensation and may vary based on candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Job Requirement
- Tech Support
- Customer service
- Troubleshooting
- Windows
Reach Out to a Recruiter
- Recruiter
- Phone
- Dharamveer Kushwah
- dharamveer.kushwah@collabera.com
Apply Now
Apply Now
