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PMS Deployment Lead
Contract: Chicago, Illinois, US
Salary Range: 40.00 - 56.00 | Per Hour
Job Code: 364887
End Date: 2025-10-08
Days Left: 12 days, 9 hours left
Job Title: PMS Deployment Lead OR PMS Productivity Lead
Location: Remote
Duration: 06+ Months Contract Role + Extension
Job Description:
- Note: We have 2 Roles on the same team
Job Description:
Job Description for PMS Deployment Lead
PURPOSE:
- We are looking for a qualified candidate to support Global portfolio of 1300+ hotels through the transition process to new Property Management Suite, Opera Cloud & Colleague Advantage
- This role will be responsible for preparing the hotel configuration data used to build Opera, conducting project kickoffs and training webinars, and migrating data to the new PMS
- This will require interaction with hotel teams, vendors, and regional teams across the globe
- This position requires 10% travel for onboarding and team meetings.
POSITION RESPONSIBILITIES:
- Development of training material for use by the Deployment team, the hotels, or our vendors. Training materials include slide decks, trainers’ notes, and videos
- Managing deployment to multiple properties simultaneously
- Conduct training webinars related to Property Management Suite as needed during hotel transition
- Collect, review, and update hotel configuration data in accordance with standards
- Maintain strong relationships with PMS vendors that will be supporting us with training and implementation efforts
EXPERIENCE AND QUALIFICATIONS
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Reservations, Front Office, or related rooms operations experience (2+ years)
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Hotel Supervisory Experience in Operations (2+ years)
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Robust experience with business practices in use with Oracle’s Opera Property Management System
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Experience in delivering and preparing training
PREFERRED SKILLS:
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Operations experience with RESERVE CRS, HotSOS, Medallia Concierge, Sertifi, and Credit Card processing
EDUCATION:
-
High school diploma/GED required and 3 years of work experience in hotel operations.
Job Description for PMS Productivity Lead:
PURPOSE:
-
The Productivity Lead supports our hotels through the first two weeks of the transition onto Opera Cloud PMS.
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They will be an advocate for our hotels to ensure that the transition to Opera Cloud does not hinder our colleagues from providing efficient service and meaningful experiences to our guests.
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Working closely with the deployment team to provide continuous feedback to evolve and improve the rollout for future deployment waves.
POSITION RESPONSIBILITIES:
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Recommends training of business practices in relation to the Rooms systems and brand standards
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Perform evaluations of system adoption and performance
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Coordinating with vendors to ensure appropriate response times to inquiries
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Host remote Q&As and deliver training webinars to our hotels
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Liaise with the colleague on-site and off-site for the successful installation of the property systems
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Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow
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Support colleagues during project development, beta testing, and immediately after new system installation
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Ability to study and review system configuration and adoption from a remote standpoint, leading to hotel system operational guidance
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Leading a hotel management team through a system-end hotel transition
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Ability to conduct User Acceptance Testing of software releases
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Ability to establish and foster relationships with vendors to achieve property system resolutions
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Oversight of business-related and project adoption activities for systems – Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications
EXPERIENCE AND QUALIFICATIONS:
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4+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations
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2+ years of Opera PMS experience. Both front-end and configuration
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Experience in delivering and preparing training
PREFERRED SKILLS:
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Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, and Credit Card processing
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Hotel department head experience
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Experience in conducting classroom training and preparing training documentation
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Ability to troubleshoot and problem-solve system and business practice issues.
EDUCATION:
-
High school diploma/GED required
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Thank you
Job Requirement
- PMS
- Property Management System
- Opera PMS
- Training
- Guest operations
- guest servces
- hospitality management
- Guest Reception
- Housekeeping
- Guest Services
- Reservations
- Front Office
- rooms operations
- Hospitality Operations
- Hospitality Supervision
- Hotel Supervisory
Reach Out to a Recruiter
- Recruiter
- Phone
- Parth Shah
- parth.rshah@collabera.com
Apply Now
Apply Now
