• The ChEM-H/Neuro facilities operations team is seeking a solid technical candidate with strong customer service skills for our Computing Support Analyst 1 position.
• The candidate would be responsible for first response and triage of any support requests that arrive in the team’s ticket request queue, walk-ins, and direct messages.
• These requests will include, but not be limited to, audio/video support of event spaces and conference rooms, Windows and Mac computer support, basic networking, and mobile phone (iPhone and Android) support.
• The candidate will have ownership of the request and do their best to solve the problem or direct the requester to the correct resources. 

• Two or more years of relevant experience or a combination of education and relevant experience is highly preferred.
• Experience supporting audio/video systems of event spaces and conference rooms.
• Experience with supporting various computing and mobile operating systems like Windows, Mac OS, Linux, iOS, and Android.
• Experience with troubleshooting hardware issues on desktops/laptop computing devices and mobile devices like phones and tablets.
• Experience supporting and troubleshooting cloud services like MS Office 365 and G-Workspace.
• Experience working in a higher education environment.
• Experience using ticketing systems like ServiceNow.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).