If you are looking for new opportunity, send your resume to hitarth.dave@collabera.com  

Job Description:  

Client: Banking  

Position:Production Support

Duration:  6 Months +

Location: Tampa, FL / NYC, NY

Payrange: $60-70/hr 

Must Have: 

• 8+ years of experience in production support for enterprise applications

• Experience in defining operating models for Support (L1 to L3)

• Experience executing Failure Mode and Effect Analysis

• Experience in runbooks and technical documentation for production support

• Experience in observability and monitoring

Key Responsibilities: 

• Provide production support for enterprise applications across multiple regions, ensuring stability, availability, and performance.

• Troubleshoot and resolve incidents, perform root cause and trend analysis, and document issues for continuous improvement.

• Develop and maintain runbooks, standard operating procedures, and support documentation.

• Collaborate with business and technical teams to meet user expectations on quality, functionality, and reliability.

• Drive process improvements, reduce repetitive toil, and propose strategic solutions to enhance support efficiency.

• Ensure compliance with audit, regulatory, and organizational standards by following established processes and controls.

• Communicate effectively with stakeholders, providing timely updates on issues, resolutions, and system health. 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) 

Hitarth Dave 

hitarth.dave@collabera.com