• Goal-oriented
• Self-motivated
• Detail-focused
• Professional in demeanor and communication

• Receive, unpack, and validate customer devices in the system.
• Engage with customers regarding equipment status and processing.
• Perform accurate data entry of device and customer information.
• Handle customer assets with care and professionalism.
• Collaborate with FTC Service & Sales Teams and direct customer contacts.
• Meet ISO9001 and internal service level objectives.
• Interface assertively and positively with FTC personnel.
• Maintain accountability for workflow and results.
• Use FTC’s Oracle-based Service Operating System.
• Adhere to company policies and service cycle targets.
• Demonstrate flexibility and positivity during peak periods (overtime may be required).

• Typing speed of at least 30 WPM.
• Excellent written and verbal communication.
• Strong organizational and multitasking skills.
• Ability to address service-level challenges across all FTC personnel.
• Experience in fast-paced environments with time-sensitive goals.
• Proficiency in G-Suite and MS Excel.
• Willingness and ability to learn new systems quickly.
• Accountability and self-motivation.
• Effective problem-solving skills.
• Ability to lift boxes up to 35 lbs.
• Initiative and sound decision-making with minimal supervision.
• Team player and self-sufficient contributor.
• Strong work ethic and professional demeanor.

• Become fully proficient in using internal platforms.
• Transition from trainee to self-sufficient agent.
• Deliver consistent, high-quality performance and reliability.

• As listed in responsibilities above.
• Mid-level experience required.

• Oracle
• Excel
• Salesforce
• Dialpad

• Environment: Team-based, open floorplan.
• Safety-Sensitive Functions: No
• Lifting Requirement: Up to 35 lbs.
• Safety Equipment: To be provided as needed.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)