Job Title: Call Centre Representative/Customer Support

Client: Educational

Location: Stanford, CA 94305 - Onsite Role 

Duration: 03 Months (High Possibility of extension as well as conversion)

Pay Rate: ($24-$25) hourly

• 3 to 6 weeks of training from M-F in between 5 AM and 5 PM.
• After training, the Shift will be fixed between 5 AM and 11:30 PM.

Key Responsibilities:

• Answer and route high-volume calls for the University and Medical Center.
• Provide directory information, assist with conference calls, and support paging requests.
• Dispatch and coordinate medical emergency teams (e.g., cardiac arrest, trauma, fire, disaster recovery).
• Maintain call center databases, directories, and reference materials.
• Deliver after-hours communication support for the organization entities.

 Qualifications:

• 3+ years of experience in customer service or call center environment (medical/university setting preferred).
• Strong verbal and written communication skills; polished phone etiquette.
• Ability to type 40–50 WPM with accuracy.
• Familiarity with paging/telecommunications systems and basic computer operations (Mac/DOS).
• Ability to remain calm, professional, and tactful under pressure.
• Team player with flexibility to work weekends, holidays, or overtime as needed.

Why Join?

• Opportunity to support a world-class university and medical center.
• Be part of a team handling critical communications that make a real impact.
• Potential for long-term extension or conversion to a permanent role.

 Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).