The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Application Support Lead
Contract: Cincinnati, Ohio, US
Salary Range: 55.00 - 60.00 | Per Hour
Job Code: 365273
End Date: 2025-10-25
Job Status: Expired
This Job is no longer accepting applications
Title: Application Support Lead
Location: Cincinnati, OH - 45202
Duration: 06 – 12 months (with possible extension)
Pay Range: $55/hr - $60/hr
Role Overview:
Lead and manage support operations for critical business applications, ensuring prompt issue resolution, process improvement, and high customer satisfaction. Supervise support analysts, coordinate with development/operations teams, and drive service reliability.
Must-Have Skills:
- Proficiency with ServiceNow, Jira Service Desk, Zendesk
- Incident, problem, and change management experience
- Process improvement and KPI management
- Mentoring and development of support staff
- ITIL or equivalent framework familiarity
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable
Job Requirement
- ServiceNow
- Jira
- Servicedesk
- Zendesk
- Incident Management
- Change Management
Reach Out to a Recruiter
- Recruiter
- Phone
- Amitabh Patnaik
- amitabh.patnaik@collabera.com
- 7042475775
This Job is no longer accepting applications
Apply Now
