Pay Range: $35/hr -$40/hr

About the Role

• We are seeking a highly motivated and experienced Program Governance Specialist to join our team.
• This role will focus on implementing program governance and providing program management support for a key enterprise initiative.
• The successful candidate will play a critical role in ensuring the effective execution and delivery of the program's objectives.
• This position is part of the Client Experience Transformation team and will involve establishing a governance structure and delivering the necessary program management and oversight required for our Enterprise CRM function.

Responsibilities

• Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.
• Provide program management support, including planning, scheduling, and coordinating program activities across the Product Development Lifecycle (PDLC).
• Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
• Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.
• Prepare and present regular program status reports to senior management and stakeholders.
• Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.
• Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.
• Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.
• Support with the creation of user guides, system documentation, and training materials.
• Execute communications to a 5,000+ user base in partnership with product managers and support team.
• Identify opportunities to streamline PDLC processes and improve efficiency.

Education Qualification

• BA/BS degree required.
• Project Management Professional (PMP) certification or equivalent is optional.

Required Skills

• 2+ years of Project Management experience, specifically supporting a Product/Engineering program of work or department in a fast-paced environment.
• Understanding of software development methodologies (Agile, Scrum, Waterfall).
• Ability to effectively communicate across the team and with business partners on deliverables, timelines, and support needed across global time zones and multiple cultures.
• Strong written and verbal communication and excellent presentation skills.
• Excellent organization skills and time management.
• Experience in organizational change management.
• Experience working on enterprise-wide or global programs of work.
• Proven experience managing risks, issues, and effectively escalating and resolving issues with stakeholders.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.