Title: Customer service representative/Call Center Specialist
Location: Austin, TX 78727
Duration: 6+ Months
Pay range: $18hr-$20hr

Responsibilities:

• Provide prompt, courteous, and concise assistance to Medicaid providers and clients via phone or experience with a high volume of calls
• Resolve problems and respond to inquiries regarding eligibility and medical claims status.
  Document all interactions in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards and maintain strict attendance metrics.
• Perform additional duties as assigned by management.

Skills

• Minimum of 6 months of recent high-volume inbound contact center experience.
• Proficiency in MS office
• Effective multi-tasking abilities.
• Strong communication and problem-solving skills.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)