The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract to Hire: Austin, Texas, US
Salary Range: 15.00 - 20.00 | Per Hour
Job Code: 365391
End Date: 2025-11-08
Days Left: 25 days, 6 hours left
Position Details:
Client: Healthcare Provider
Job Title: Customer Service Representative
Location: Austin, TX 78727
Duration: 06 - 12 Months + Possible Extension
Schedule: Mon - Fri: Any 8-hour shift from 7 am to 7 pm
Pay Range: $15 - 20/hr
About the Role:
We are seeking a dedicated individual to join our team as a Call Center Representative. This onsite role is based in Austin and requires a minimum of six months of recent experience in a high-volume call center environment. The position involves providing unbiased assistance to Medicaid providers and clients, addressing inquiries related to eligibility, medical claims status, and other program-related questions.
Responsibilities:
-
Be available for any 8-hour shift between 7 am and 7 pm.
-
Provide prompt, courteous, and concise assistance to Medicaid providers and clients.
-
Assist with problem resolution as needed.
-
Document all interactions in clear and concise online logs.
-
Transfer callers to other call center units when necessary.
-
Meet individual performance standards and maintain strict attendance and performance metrics.
-
Perform other duties as assigned by management.
Education Qualification:
High school diploma or equivalent required.
Required Skills:
-
Minimum of six months of recent experience in a high-volume call center.
-
Proficiency in MS Office.
-
Effective multi-tasking abilities.
Job Requirement
- Calls
- Calling
- Customer Service
- Call center
- Medical
Reach Out to a Recruiter
- Recruiter
- Phone
- Rohit Roashan
- rohit.roashan@collabera.com
Apply Now
Apply Now
