Title: Mortgage Home Loan Center Phone Representative (CSR)

Location: Birmingham, AL(Onsite)

Duration: 6 months(Possibility of Extension)

Max PR: $15/hr - $17/hr

Note: Hours 8 am-5 pm and every other Saturday from 9 am-12 pm.

Job Description:

• The Mortgage Home Loan Direct Center Phone Representative works within the Home Loan Direct Center, making outbound phone calls. This position engages existing and potential customers to communicate information concerning current loans, as well as determine future financing needs for mortgage products. This position works to uncover possible new or enhanced business opportunities, then refers the customer to a Mortgage Loan Officer to further discuss mortgage products and services.

 Primary Responsibilities:

• Makes outbound phone calls to both existing and potential new customers
• Communicates information concerning current loans and determines future financing needs for mortgage products with a set standard
• Discusses client products and services with existing and potential customers
• Meets or exceeds production goals, primarily by converting leads into qualified referrals, resulting in closed mortgage loans
• Uses effective sales and outbound telephone techniques to build client relationships and uncover product and service needs
• Provides excellent customer service skills while following all marketing and compliance guidelines established by the corporation
• Completes all required documentation
• This position is incentive eligible.
• This position requires registration with the Mortgage Licensing System and Registry (NMLS).

Requirements:

• High School Diploma or GED
• Six (6) months in customer service, sales, banking, or a related field

Preferences:

• Associate’s or Bachelor’s degree
• One (1) year of experience in a sales-related field

Skills and Competencies:

• Ability to manage a high volume of outbound phone calls
• Ability to work as a team and work with internal and external customers
• Efficient time management and organizational skills
• Excellent verbal communication skills
• Proficient computer skills

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)