Job Details: 

Title: Banking Customer Service Representative

Location: Jacksonville, FL

Duration: 12 months of contract | Onsite  

Pay Range: $29/Hr. to $30/Hr.  

Benefits: 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) 

Job Description: 

• Ability to navigate multiple systems, multitasker
• Many different systems to learn
• 80% calls, 20% chat (proprietary system)
• On the phones, answer 25- 30 calls/daily – phone all day.
• Talk to commercial/business clients about anything
• They are not singular focused, they are asked about any Treasury products
• 85% of calls we can solve on the phone in 10 min or less
• 15% of calls handed off/escalated