• Requirement of 2 or more years of customer service experience and below skills. 
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information 
• Computer Literacy and proficient in using Outlook, Word, and PowerPoint is a REQUIREMENT 
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment 
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients 
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise 
• Positive attitude that embracing coaching as an opportunity to improvement in current role 
• Ability to handle confidential matters and sensitive information in a responsible manner. 
• Ambitious and self-motivating 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.