The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Austin, Texas, US
Salary Range: 20.00 - 22.00 | Per Hour
Job Code: 365824
End Date: 2025-12-11
Days Left: 23 days, 8 hours left
We are hiring!
Job Title: Bilingual Customer Service Representative
Location: Austin, TX, 78727 (Onsite)
Duration: 6 Months (Possible extension)
Pay range: $20/hr to $22/hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
About the Role:
We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.
Key Responsibilities:
• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.
Required Skills:
• Contact Center Expertise:?A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
• Bilingual Proficiency:?All bilingual staff are required to read, write and speak English and Spanish. The skills testing should reflect their ability to read, write and speak Spanish with an 80% or better score.
Job Requirement
- Inbound Call
- Outbound Calls
- Customer Service
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com
Apply Now
Apply Now
