Day To Day Responsbilities:

Experience - 5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications -

• 5+ years of SNOW experience, with at least 2+ years in technical leadership roles.
• Deep understanding of SNOW platform capabilities and architecture.
• Develop and customize CSM components such as:
• Case Management
• Account & Contact Management
• Entitlements, SLAs, and Contract Management
• Customer Portal / Service Portal widgets
• Playbooks for CSM, Agent Workspace, and Guided Decisions
• Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
• Integrate SNOW CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).
• Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
• Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
• Hands-on experience with Agile methodologies and tools (SNOW Agile 2.0)

Must Have:

• SNOW Certified System Administrator (CSA) – Required
• SNOW Certified Application Developer – Required
• SNOW Certified Implementation Specialist (CSM) – Required