Position Details:
Client: Healthcare Services
Job Title: Customer Service Representative – (Bilingual Spanish)
Location: Austin, TX 78727 (100% Onsite – Local candidates only)
Duration: 6 Months
Schedule: Mon - Fri : Must be available for any 8-hour shift from 7 am to 7 pm.
Pay Range: $20/hr - $22/hr

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Description:??
• This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call?Center?units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.?
• Skills: MS Office, Call center, Insurance, claims, on-call resolution.